Privacy Policy for iTrajectory

Effective Date: January 2025

iTrajectory is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

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1. Information We Collect

We collect personal data when you:

• Visit our website

• Fill out a contact form or subscribe to our newsletter

• Register for coaching or workshops

• Purchase assessments or other services

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Types of information collected may include:

• Personal Information: Name, email address, phone number, company, job title, and billing address

• Assessment Data: Information provided during Everything DiSC® or Catalyst® assessments, which is used solely to deliver and interpret results for development purposes

• Payment Data: Handled securely by third-party payment processors like Stripe; we do not store your credit card information

• Technical Data: IP address, browser type, pages visited, time spent on site, and device identifiers via cookies and analytics tools

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2. How We Use Your Information

We use the information collected to:

• Deliver coaching, workshops, and professional assessments

• Provide access to platforms like Catalyst™ (Everything DiSC®)

• Respond to inquiries and customer service requests

• Process payments and send transactional communications

• Send newsletters, offers, and updates (if you've opted in)

• Improve website performance and personalize your experience

• Comply with legal obligations or respond to lawful requests

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3. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: When you opt in to receive communications or assessments

• Contract: To fulfill coaching, workshop, or assessment services you've purchased

• Legitimate Interest: For business operations, security, or site improvements

• Legal Obligation: To comply with applicable laws and regulations

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4. Your Rights

You have the right to:

• Request access to or deletion of your personal data

• Correct or update inaccurate information

• Withdraw consent for marketing communications at any time

• Object to certain processing (e.g., profiling, direct marketing)

• Request data portability (for EU residents under GDPR)

To exercise your rights, contact us at hello@itrajectory.com

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5. CCPA Notice (California Residents)

Under the California Consumer Privacy Act, California residents may:

• Request details about the categories of personal information collected and shared

• Request deletion of their personal data

• Opt out of the sale of personal data (Note: We do not sell personal information)

Requests may be made by contacting us at hello@itrajectory.com. We will verify your identity before processing any request.

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6. Cookies and Analytics

We use cookies and tracking technologies (e.g., Google Analytics) to:

• Analyze website traffic and improve functionality

• Understand user behavior to improve our services

• Support advertising and remarketing efforts (if enabled in the future)

You can control cookies through your browser settings.

 

7. Third-Party Services

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We may share data with trusted service providers, including:

• Mailchimp – for email newsletters

• Stripe – for secure payment processing

• Google Analytics – for traffic analysis

• Wiley/Everything DiSC Catalyst – to administer and interpret assessments

These third parties are contractually obligated to protect your data and use it only for intended purposes.

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8. Assessment-Specific Data

When you complete an Everything DiSC® or Catalyst™ assessment through iTrajectory:

• Your responses are securely submitted to Wiley, the assessment provider

• iTrajectory uses this data to support your development only

• We do not use assessment data for any automated decision-making or unrelated purposes

• You may request deletion of your assessment results at any time

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9. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure HTTPS encryption

• Limited access to client data

• Use of secure third-party vendors

However, no method of transmission over the internet is 100% secure.

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10. Data Retention

We retain personal data only as long as necessary:

• For legal, accounting, or reporting obligations

• To fulfill services you’ve requested

• To improve customer service and follow-up communications

You may request deletion of your data by contacting hello@itrajectory.com

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11. External Links

Our site may include links to third-party websites (e.g., assessment platforms or resources). We are not responsible for the privacy practices of other sites. Please review their policies before providing personal information.

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12. Children’s Privacy

iTrajectory does not knowingly collect personal information from children under the age of 13. If you believe a child has submitted data, please contact us for prompt removal.

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13. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above. Continued use of our site means you accept any updates.

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14. Contact Us

If you have questions or concerns about your privacy or this policy, please contact:

📧 Email: consulting@itrajectory.com
🌐 Website: www.iTrajectory.com